Refund & Cancellation Policy

1. 7-Day Trial

Eligible new members may receive a 7-day trial of Life Was Here. The features and limits available during a trial may differ from those included with a paid membership.

Any payment terms that apply after a trial will be disclosed during the applicable signup or checkout process.

2. Recurring Memberships

Monthly and annual memberships may renew automatically according to the billing period selected at checkout unless canceled before the next renewal charge.

The price, billing frequency and membership selected will be displayed before payment is completed.

3. Canceling Your Membership

You may cancel a recurring membership using the cancellation option provided through Life Was Here or by contacting support if you need assistance with your account.

After cancellation becomes effective, Life Was Here will not intentionally charge another recurring renewal for that membership.

4. Access After Cancellation

Unless otherwise stated for your plan, cancellation generally stops future renewal rather than immediately ending a period that has already been paid.

You may continue to have membership access through the end of your current paid billing period, subject to the Terms of Service and your account status.

5. Refund Requests

Membership charges are generally non-refundable once the paid billing period has begun, except where a refund is required by applicable law or where Life Was Here determines that a refund is appropriate because of a billing error or other exceptional circumstance.

If you believe you were charged incorrectly, contact Life Was Here Support as soon as reasonably possible so the charge can be reviewed.

6. Duplicate or Incorrect Charges

If you believe you were charged more than once for the same membership period or charged an incorrect amount, please contact Support with enough information for us to locate the transaction.

Do not send complete credit card numbers, passwords, Social Security numbers or other highly sensitive information by email.

7. Annual Memberships

Annual memberships are billed for the applicable annual period shown at checkout. Canceling an annual membership prevents the next annual renewal after cancellation becomes effective.

Cancellation does not automatically create a prorated refund for unused time in the current annual period, except where required by law or specifically approved following a refund review.

8. Membership Changes

If Life Was Here offers upgrades, downgrades or other membership changes, any price adjustment or effective date will be disclosed as part of that process.

9. Account Suspension or Termination

A refund is not automatically owed when an account is suspended or terminated because of fraud, abuse, unlawful activity, security threats or serious or repeated violations of the Life Was Here Terms of Service or Content Rules.

Nothing in this policy limits any refund or consumer right that must be provided under applicable law.

10. How to Request Help

If you have a billing, cancellation or refund question, contact Life Was Here Support. Please include the email address associated with your account and a brief description of the issue.